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Customer Service
| | 100% Satisfaction Guaranteed
Bliss Living strives to provide our customers with the highest quality products and we hope that you will be impressed with your order. If for any reason you're not not completely satisfied, we will gladly accept returns within 21 days of the time you received the item. We want you to be 100% happy with the gift for your special baby. Please note that limited edition, custom-made and personalized items are not returnable. Please read the "Shipping Time" section on each product page for information if the item is returnable. For complete information on Returns, please scroll down.
Low Price Guarantee
Bliss Living strives to offer you exceptional products at competitive prices. We will gladly honor a lower price from another American online store, given the items being compared are exactly alike. In order to match a lower price, it must be brought to our attention at the time the order is placed, and cannot be used in conjunction with any other discounts. Please click here for more details.
Placing an Order
To place an order on our website, please use our secure on-line shopping cart and enter your credit card information. Orders can be placed 24 hours a day, 7 days a week on www.blissliving.com. Prices are subject to change without notice.
SHIPPING CHARGES
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For orders totaling:
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Shipping charges:
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| Up to $34.99 |
$6.95
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| $35.00 to $49.99 |
$8.95
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| $50.00 to $74.99 |
$10.95
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| $75.00 to $99.99 |
$11.95
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| $100.00 to $149.99 |
$12.95
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| $150+ |
$14.95
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Promotion: FREE SHIPPING
on all orders over $99. This applies to ground shipping in the US, not express or International shipping. Please use coupon code freeship. Can not be combined with other coupons. Only one coupon can be used for each order.
**Please Note: Free shipping is a promotional offer for a limited time. Coupon code "freeship" must be entered at the time of checlout to receive free shipping. If you forgot to enter the coupon code, you must contact us within 24 hours or before the order is shipped. We reserve the rights to not credit free shipping at a later date if the coupon code was not entered.
Extra large items and those shipped directly from our designers may not be able to be sent to a P.O. Box. We will notify you immediately if a different ship-to address is needed. Items ordered together may not arrive in the same box since some items are custom-made and may require extra care and time.
Certain items, such as larger furniture pieces, which are bulky and heavy, require extra care and incur a Delivery Surcharge, in addition to the appropriate charge outlined above. The exact amount of the charge will be noted in the description of the item and in your shopping cart.
Orders Outside Contiguous United States
International orders and shipments to Hawaii and Alaska, AFO/FPO addresses, Puerto Rico, and Canada will incur higher charges than stated above (free shipping offer does not apply). Please call us for prices for these shipments. Often times an item will only be available for delivery within the 48 contiguous states.
Delivery Time
Most orders ship within 2 business days from when the order was placed. Because many of our products are hand crafted and made-to-order, shipping times given in the product descriptions are estimates.
Rush delivery is not available since many of our unique products are custom-made. In the event you would like to request a rush order, please let us know immediately by emailing us at care@blissliving.com or call us at 1-888-983-BABY. We will do whatever we can to accommodate you. If an item is not available for rush delivery, we'll let you know immediately. Bliss Living cannot be held responsible for delays beyond the estimated delivery times given.
Freight Shipments
If you are receiving a shipment from a freight carrier, the delivery company will call ahead of time to schedule your delivery. You must be present to receive, inspect and sign for your delivery. When your order arrives, you are responsible for performing a thorough inspection of your shipment, in the presence of the driver. If you find any signs of damage to the item's packaging, it is imperative that you note the damage on the driver's delivery ticket. Please notify Bliss Living of the damage immediately by emailing us at care@blissliving.com.
Returns and Exchanges Policy
We want you to be 100% happy with the purchase for your special baby. If you are not completely satisfied with your purchase you may return it, in its original
condition and packaging, for a refund, exchange or store credit within 21 days of receipt of the item. Simply email us within 21 days of receipt of the item and we will give you a return authorization number.
All personalized and custom-made items are non-returnable, non-exchangeable and cannot be cancelled once your order has been placed with the Designer.
On sale items are final and not returnable.
Once we receive your return, we will issue you a refund credit to the credit card used to make the original purchase. Gifts may be exchanged, returned for store credit, or credited back to purchaser's credit card. We cannot issue a refund to the gift recipient. Custom-made and personalized items are not returnable.
Please email us for the Return Address. Sometimes items need to be returned to the manufacturer directly, and not to Bliss Living. If you ship it to the wrong address, you will be charged for the re-shipping fee.
Please read the following for more details.
- Shipping charges cannot be refunded. The return shipping costs are the responsibility of the customer.
- The returned product must be in new and unused condition and in the original box with all the documentation, parts and accessories to insure full credit. Tags must be uncut and still attached.
- If you choose to return an item that was shipped to you free of charge, you will receive a refund for the item minus the appropriate shipping costs as outlined in the Shipping Information section.
- Please email or call us immediately if you need to cancel your order. Many of our items ship the same day. Once an order it's shipped, we can not retract the shipment. You can return it once you receive it.
- Hand painted, personalized and custom-made items require payment in full upon order and cannot be returned, as they are crafted to your personal specifications. If you wish to cancel a custom order, it must be cancelled before the order is placed with the Designer. If you are unsure if an item is returnable, please email us for more details before placing order.
- If an exception is made for returning a custom-made item, a restocking fee may apply. Please email us for more details before placing order.
- We encourage you to send all returns via insured mail for protection against loss or damage since we are not responsible for lost or damaged shipments.
- If you have any questions regarding our policies, feel free to contact us at care@blissliving.com or at 1-888-983-BABY.
Out of Stock Items
Occasionally, high demand causes us to run out of certain items before we can update our website. If we do not have an item that you've ordered in stock, we will contact you immediately. You will have the option to cancel.
Sales Tax
Since BlissLiving operates in California, we are required to collect an 8.25% sales tax on orders shipped to a California address. Products shipped to addresses outside of California will not be charged sales tax.
Order Tracking
Once an order is completed successfully, our system automatically generates a confirmation e-mail receipt with your order information. Once an order has been shipped, we will send you an email with the tracking information. Please allow the specified time frame next to the product description for the arrival of your order.
Methods of Payment
We accept Visa, MasterCard, American Express and Discover credit cards.
Custom and Personalized Purchases
BlissLiving offers custom and personalized items from many artists and manufacturers. Each product takes a different amount of time to produce before shipping. This information can be found on each product page. Please note that these are only estimates and may vary a few days based on availability and shipping method. Your credit card will be charged when we place the order on your behalf. Personalized and custom-made orders may not be cancelled or returned.
Terms and Conditions
It is our top priority to choose products that are not only beautiful but also safe for your children. Bliss Living carries only high quality and well-crafted decor goods, furnishings and accessories. We cannot, however, be held liable for any accidents resulting in personal injury that involve any products sold on BlissLiving.com. Prices, availability and estimated delivery times are subject to change at any time. Please view our complete Terms & Conditions.
Shopping Security
All orders taken on BlissLiving.com are 100% secure and protected by a 128 bit secured socket layer, which is the highest standard for online ordering. Our Store is hosted on renowned Yahoo! Secure Servers and thus all your personal information including credit card info is fully secure. We do not sell, rent or share our customer information to anyone. Please view our complete Privacy Policy.
New Product Submission
Bliss Living is always on the lookout for new products and designers. To share your products with us, please send us an email with as much information as possible about you, the products and pricing. Please email all submissions to newproducts@blissliving.com. Please mail physical non-returnable product samples (not required) to the following address. We will review the information and let you know of our interest.
Contact Information
Bliss Living
8117 W. Manchester Ave., Suite 747
Playa del Rey, CA 90293
Email us
care@blissliving.com
Call us Toll-Free:
1-888-983-BABY
Customer Service Hours: Monday - Friday 9:00 a.m. to 6:00 p.m. PST
Thank you for shopping at BlissLiving.com! Keep Shopping.
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